Refund policy

Damages and issues
Please inspect your order once it is received and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return if your items are faulty or arrive in a condition that is other than described.

To start a return, you can contact us at hello@lotsoflovecreations.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that we can not accept returns for change of mind.

If in doubt, you can always contact us for any return question at hello@lotsoflovecreations.com.au.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.